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Types Of User Roles: Admins, instructors, editors, accounting, customer service & blogging roles?

Learn more about the instructors, editors, accounting, blogging and customer service roles available

This article shares an overview of the types of user roles available on a Knorish Account. Each user role in your account is associated with different privileges.


There are several types of user roles available on Knorish — the primary owner, instructors, editors, learners and other roles such as accounting and customer service roles, etc. If you’re on the professional & power plan, then you can also create custom roles, which allow you to pick and choose which privileges to grant a user to your site. Depending on the plan that you have subscribed to, you can have multiple instructors and editors i.e admin-level users with different privileges. On any plan, the number of learners is dependant on the type of plan you have subscribed to. Trial plans may have limitations as well. Please refer to the plan subscribed for more details. 

In this FAQ, we show you which roles are available as part of this feature and how these roles can be enabled. 

Number of additional roles available

Professional Plan 5 Authors & Editors besides the Admin User
Power Plan 50 Authors & Editors in addition to the Admin User

Note: Besides the account owner, the feature of additional users is only available on Professional and Power plans for Publishers and Enterprise accounts.

Roles Available

Available under the Identity and Access section on your site, there are several of these user roles-based options available on Knorish.
  • Instructors:

    • Instructors are additional users who can be given access to create new courses or manage content and assessment in the existing courses. You can also choose to restrict the access to publishing or unpublishing the new courses or the courses that have been given access to.  However, an Instructor does not have the rights to update the site including its menu bar design, logos, and the site Favicon.
      • Modify their Author Bio
      • Create new courses or edit ones given access for
      • Change course settings
      • Publish/ unpublish courses
    • To learn more about how to add an instructor to your site, visit: Add or delete additional course authors or instructors
  • Editors:

    Editors are users who can be given access to create new pages, manage or edit existing pages, manage menu, logos changing as well as changing any landing pages. You can choose which pages are to be provided access to by selecting the pages in the list. 
    • Change Site Home Page
    • Edit site, specific pages assigned
    • Create and edit new pages based on assigned rights
    • Manage the Site Pages and their order
    • Upload logos for the site, user dashboard, Emailer and certificate, and site Favicon
    • Design The Menu
    • Upload Files To Get File Embed Codes/URL
    • Create Custom CSS
    • Create Custom JSS
    • Select & Edit Themes for specific pages
  • Accounting, Blog and Customer Service Roles

    (Read-only access)

These roles have been created keeping in mind the growing needs of an online business. Depending on the type of role of the user, you can provide read-only access to specific sections of the dashboard.

  • Blogging Access (Create/update rights & publish and unpublish permissions): This role adds tremendously to strengthen your content marketing strategy. You can add team members, freelancers to contribute to your blog. You can revoke a blogger's access to your account from the Users table by editing the role access & delete it at any time.

Additionally, you can also assign access to specific users to manage or access specific parts of the site basis their requirements. These are: 

    • All earning page
    • Course earning page read only access
    • Bundle earning page read only access
    • Payout page access
    • GST page access
    • Users page access

These accesses could be granted to your team members basis the requirements such as for:

  • Accounting Access: Sales amounts, GST invoices, learner invoices and payout details access can be provided to a user for accounting purposes. The user can only view the information and not make any changes. 
  • Customer Service Access: This user would need access to the master list of all users (learners) in the site which would also enable the access to view which courses the user has signed up for, payment status, block or enable course access by changing course expiry, check learner information such as email IDs, phone number, course purchase date, last login, ID creation date, course view %, and the assessment status.


Note: To learn more about how to provide access to users for accounting and customer service roles, learn more here: Adding or deleting Users for Accounting or Customer Service Roles