How to refund bundle payments?

Streamline your refund process effortlessly with the bundle payment refund feature on the Knorish dashboard. Now ensure a smooth refund experience for your bundle orders.

Here’re the later steps to process bundle refunds:

  1. Login > Dashboard > Users > Search with the details > Click on the username>Select/Filter date range
  2. Click on the orders tab>bundle orders> action toolbar

3. Select the Recheck payment status option- to check the details

4. Select the Refund payment option - to process the refund

5. After a successful refund, the refund will be listed as a separate transaction on the refund page

6. After a successful refund, users will not have access to the course. You can see the assigned course got removed from the user after the refund.

Important Considerations

  • When there is no balance in your payment gateway account, you will see an error message as shown below:

  • Additionally, depending on the Payment Gateway guidelines, if payment is more than 6 months old, they may not not allow you to process refunds. Please check the respective payment gateway guidelines on the same. 

  • If a user has applied a discount coupon, only the amount paid will be refunded.
  • Ideally, refunds are instant, however, standard banking timelines apply for payment refunds which can take up to 7 days. 
  • If a user has paid using a credit card, some credit cards will display refunds in the upcoming invoice. You may request the customers to check with their banks with regards to refund status once processed from your account.