Whether you're using Knorish's trial, monthly or an annual plan, you have the flexibility to renew, upgrade or downgrade your plan any time. This article goes over the different types of plans available, and how you can change them. Do note that only the primary admin of the account can change a plan. For more information about Knorish plans and pricing, visit our pricing page. You can also review and compare the features available per plan by taking a look at this plan comparison chart.
Covered in this article
- Upgrade or downgrade your plan from your dashboard
- Renew your currently active plan
- Switch between monthly and yearly plans
Upgrade or downgrade your plan from your dashboard
Whether you're on a trial plan, or an active paid subscription, you can upgrade or downgrade your plan from your account dashboard and will also have the option to select a monthly or yearly pricing option. The video below shows both the processes for you to follow as required:
How to upgrade your plan?
Upgrading your plan is easy. Simply head to your Knorish account, access the dashboard and follow the steps listed below:
- Go to Dashboard > Plan & Billing > select Renew/ Upgrade
- Select whether you wish to upgrade to a monthly or a yearly subscription
- Then click on Select to choose the plan that you wish to upgrade to
- The pop up will advise you to update the taxation details, if not done already. Else click on continue to payment
- Click on Renew/Upgrade to start the process of upgrading the account
- Select the plan you wish to upgrade and click on Continue To Payment
- Choose your preferred payment method - Credit Card or Netbanking
- Complete the details to process the payment
- Click on Proceed To Review
- Click on Subscribe
How to downgrade your plan?
In order to downgrade your plan, under Renew/ Upgrade, simply select the plan that you wish to downgrade to.- Go to dashboard > plans & billings > select renew/upgrade button
- Then select whether you wish to downgrade your plan to a monthly or a yearly subscription
- Click on Select on a lower plan to downgrade the plan
- The pop up will advise of the changes in features that may no longer be available. Click on review to check which of the features will be impacted
- Upon review, if you’re still sure you wish to downgrade, type in the word “Approve” and click on the Yes I Approve button. The system will automatically take action
- Then simply select the plan again that you wish to downgrade and complete the payment as per the billing choice selected - monthly or yearly
- Once the payment is completed, the plan will be downgraded accordingly
Renew your currently active plan
In order to renew your account, you simply need to select the currently active plan and pay for the continued subscription. Do note that you can still choose to renew the same plan on a monthly or a yearly basis as well. Here's how:
- Go to Dashboard > Plan & Billing > select Renew/ Upgrade
- Select whether you wish to upgrade to a monthly or a yearly subscription
- On the currently active plan, click on Continue
- The pop up will advise you to update the taxation details, if not done already. Else click on continue to payment
- Choose your preferred payment method - Credit Card or Netbanking
- Complete the details to process the payment
- Click on Proceed To Review
- Click on Subscribe
Switching Between Monthly and Yearly Plans
When you update your subscription, you can choose between a monthly or a yearly plan. You pay every month for a monthly plan and once a year for the yearly plan. The yearly plan is 20% cheaper than the monthly plan.
To change from monthly to yearly, or vice versa, click the switch at the top of the subscriptions page. Remember, you must confirm your choice and follow the steps to change your subscription period. You can do this whenever you upgrade, downgrade, or just want to change the payment period of your current plan.
💡 Important Considerations
- Please ensure to update the taxation information such as GST number, company name etc. before making any payments.
- Screenshots and videos shared above may feature plans which are subject to change at any time, so we recommend checking their current status on our site here: Knorish pricing.
- Currently only credit card and netbanking options are available for making subscription payments.
- We suggest setting up autopay on your Knorish account to ensure smooth operations, timely subscription renewals and to avoid any issues in continual of the services and features.
- When renewing your account, please ensure to do it on the day of subscription end or a few days post that. All features are still available for you and your users up to 4 to 5 days post the subscription end date. This ensures that the subscription is renewed after your current plan expires.
- If the plan is active and is upgraded or downgraded, the current active plan is prorated until the expiry date and the new plan is activated immediately on your account until the next due date. There will be no change to your due date or your subscription cycle.
- Based on the upgrade or downgrade of your Knorish plan, the system will prorate the amount. With this proration, you may need to pay an additional amount, or you might receive some credit back, which will be applied automatically to your next renewal.
- When downgrading your plan, please ensure to review the features and functionalities that may be lost due to the plan change.
- If a subscription is set to one-time payment (default) or switched to one-time payment, and an admin attempts to finalize the order while adding a payment method, you may encounter the following error as depicted below.
In this case, please reach out to Knorish support to change auto collection from OFF to ON. Please ensure to share the screenshot of the error message as well in the support email.