Course Sales Payment Refunds

Generating sales is a crucial step in growing your online course business. At the same time, there will be instances where in a learner asks for a refund due to various reasons. That’s why we have created this feature to help you fasten your refund process directly from your Knorish dashboard.

In this article, you will learn about:

  1. How to process refunds
  2. How to check for refunds initiated from the site

Note:

  • You can process refunds for any course sales for any gateway used (Razorpay, Stripe and Paypal) and only full refund is supported.
  • The Refund feature can be used with the Knorish default payment gateways or your custom payment gateways as well. Please ensure to maintain the minimum balance needed in the account for the refunds to be processed. Possibly, pause auto payouts from the platform as well so that at the time of refund you have sufficient funds available for the refund to be processed.

How does it work?

On receiving a refund request from your buyer coming from his/her user email follow these steps: 

  1. Login > Dashboard > Users > Search details
  2. Click on the orders tab>under the action toolbar
  3. Select the Recheck payment status option- to check the details
  4. Select the Refund payment option - to process the refund
  5. After a successful refund, the refund will be listed as a separate transaction on the refund page.
  6. After a successful refund, the user will not have access to the course and the assigned course will not be listed in the user's profile.
  7. After a successful refund, the user's order status will change to 'Refunded' in the user's profile.
  8. The feature will process refunds immediately, but banks may take up to 7 days to process the refund.

Refund no Balance error message

In case the balance is not available in the gateway, you will see the above error message.

How To Check For Refunds Initiated From The Site?

Course Sales Refunds

Available under Transactions, all Refunds issued are listed in the Refund section. The following details are listed:

  • ID: Order ID which was issued at the time of purchase, refund ID would remain the same. 
  • Amount: Total amount of refund initiated for the student
  • Initiated On: The date and time, the request for the refund was initiated on
  • Type: lists the request type and currency 
  • Reference Number: The reference number of the transaction issued by the gateway  


    Important Considerations

    • Refunds cannot be processed for transactions that are more than 6 months old due to limitations by Razorpay. You will get an error message as shown below:

    • If you are using knorish default gateways and if you refund a buyer's payment, funds will be used from the revenue in your Knorish account.
    • If you are using Knorish default gateways and if your refund is more than the current revenue balance in your Knorish account, you’ll see a proper error message.
    • If a user has applied a discount coupon, only the amount paid will be refunded.
    • If a user has paid using a credit card, some credit cards will display refunds in upcoming billed statements, till then they can check with credit card customer care after 7 days.

     

    Note : 

    In case there is not enough balance to process a refund, you can consider one of the following options:
    1. Wait for more earnings on the publisher dashboard to be able to process this refund.
    2. Process refund to the customer's account directly (offline/externally) and remove course access by changing the expiry date as mentioned here: https://knowledge.knorish.com/how-to-extend-the-course-expiry-for-one-specific-student.