With Knorish you can create a knowledge base or an FAQ section for your website on Knorish. To do this, there are 2 ways:
Add the FAQ snippet in edit mode
If you wish to add a FAQ snippet to a page, you can follow the steps highlighted below:
- Log in to the Knorish site
- Open the page in edit mode where the FAQ section has to be created
- In the right snippet panel, scroll down and select the FAQ snippet
- Drag the snippet into the desired position on the webpage
- Change text and add questions & answers
- To add multiple snippets for adding more questions, click the ‘+’ button
- Click on Save to save all changes
Integrate Freshdesk & create a knowledge base
To learn how to integrate Freshdesk into your account on Knorish read Freshdesk Integration. After you have integrated Freshdesk, head to your Freshdesk account & follow the steps as highlighted below:
- Click on ‘Solutions’ on the left toolbar
- On the new page, select the FAQs section to start creating the FAQs for your website
- To add a new FAQ, click on ‘New Article’ as shown in the illustration above
- Add the title to your FAQ in the space shown in the illustration above
- After adding the title, write the given FAQ by using the space provided to add the answer
- Click on ‘Publish’ to make this FAQ live on your knowledge base
- Publish all FAQs
How to add this knowledge base as a menu on my website?
To begin this, copy the domain for your Knorish base to your clipboard & follow the steps as highlighted below:
- Click on ‘Website Builder’ on the left toolbar
- Select the ‘Pages’ option to add a new page
- Since Freshdesk is an External Link, click on ‘+External Link’ to add the new page
- Change the page name to FAQs
- Paste the domain link from your clipboard to link your knowledge base to your website
- Make sure both toggles are active so that the Knowledge Base can be seen on your menu
- Click on ‘Save’ to make the page live
- Click on Menu Manager in the dashboard in the Website Builder
- Rearrange the page as per the requirement
- Click on Save