How to add an external chat tool on your Knorish site?

Using the steps listed here, you can use any chat tool that comes with the option of an embed code. Several chat tools can be used to enable great customer service such as  Freshchat, Olark, etc. They do offer a large variety of features across different plans and you may choose the plan that best suits your needs. Here are their integration links: 

• Freshdesk Messaging

• Olark Integration

How to enable a chat tool on your site

• Register for a Freshchat account
• Set up a chat tool
  • Enabling the chat tool across the site
  • Enabling the chat tool on one specific page

A. How to register for a Freshchat account & enable the form?

• Set up your account on the chat platform of your choice. The above listed option is for Freshdesk messaging.
• Once done, you would get a code snippet.
• Copy the Code.

B. Steps to set up a chat tool  on your site

Enabling the chat tool across the site

• Log in to your Knorish Publisher Account 
• Go to Pages in Website Builder
• Select Custom Code 
• Paste the copied code in the last row
• Click Save

This would enable the chat tool on all your site pages. Once a form is submitted, the information will be available in the tool itself. 

Enabling the chat tool on one specific page

• Log in to your Knorish Publisher Account 
• Go to Pages in Website Builder
• Select the Page to include the chat tool
• Choose Edit Tool
• Scroll to Custom Footer Code
• Paste copied Chat tool code there
• Tick the Publish & Save button